Privacy Policy – edPsychology Solutions Ltd
Who we are
Our website address is: https://edpsychologysolutions.co.uk
edPsychology Solutions Ltd is the data controller responsible for your personal data.
Registered office: 17 Priory Lane, Penwortham, Preston, Lancashire, PR1 0AR
Email: office@edpsychologysolutions.co.uk
Telephone: 01772 461972
What data we collect and why
If you contact us via our website, we may collect:
- Your name
- Your email address
- Any information you include in your message
This information is used to respond to your enquiry and provide information about our services.
Lawful basis:
Legitimate interest and/or taking steps prior to entering into a contract.
Important – sensitive information
Our services relate to children and young people and may involve sensitive personal data, including educational or health-related information.
Please do not include detailed sensitive personal information in your initial contact form enquiry. If further information is required, we will request this securely at a later stage.
Where sensitive personal data is received, it is handled with appropriate safeguards and only accessed by authorised personnel.
Service delivery
Where you engage our services, we may process personal data, including special category data, in order to provide educational psychology and related support services.
This includes assessing needs, providing support, and producing reports.
Further detail on how we collect, use and store this information is set out in our General Data Protection and Information Technology Policy, available on request.
Contact form data handling
Information submitted via our website forms is:
- Stored securely within our website system
- Sent via email to authorised members of our team
Form submissions are retained for a limited period (typically up to 90 days) and are then securely deleted from the website database.
Access to this data is restricted to authorised staff only.
How we store and protect your data
We take appropriate technical and organisational measures to protect personal data, including:
- Secure systems and password-protected access
- Encrypted devices
- Restricted access to sensitive data
- Secure storage and sharing of information
- Use of strong passwords and multi-factor authentication where appropriate
- Website security measures such as rate limiting to protect against unauthorised access
Cookies
Our website may use cookies to support site functionality and understand how the site is used.
These may include:
- Essential cookies required for the operation of the website
- Analytics cookies (where used) to help us improve the website
Where applicable, you will be given the option to accept or manage cookies when visiting the site.
Embedded content from other websites
Pages on this site may include embedded content (e.g. videos, images or articles). Embedded content behaves in the same way as if the visitor has visited the external website.
These external websites may collect data about you, use cookies, and monitor your interaction with that content.
Who we share your data with
We do not share your personal data with third parties unless necessary for:
- Responding to your enquiry
- Delivering our services
- Legal or regulatory requirements
Where appropriate, data may be shared securely with:
- Referring organisations (e.g. schools)
- Other professionals involved in supporting a child or young person
- Service providers supporting our systems
If you request a password reset (where applicable), your IP address may be included in the reset email.
How long we retain your data
- Website enquiries: retained for up to 6 months
- Contact form submissions: stored for up to 90 days before deletion from the website
- Registered users (if applicable): personal data is stored within user profiles and can be edited or deleted (except usernames)
Where services are provided, data may be retained for longer in line with professional and legal obligations. Further detail is available in our data protection policy.
What rights you have over your data
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request restriction of processing
- Object to processing
- Request erasure of your data (where applicable)
To exercise these rights, please contact:
office@edpsychologysolutions.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk
Where your data is sent
Where applicable, data submitted through the website may be processed by trusted service providers (such as email systems or spam detection services).
General Data Protection Regulation (GDPR)
The General Data Protection Regulation (GDPR) and the Data Protection Act 2018 require organisations to process personal data lawfully, fairly and transparently.
At edPsychology Solutions Ltd, we take data protection seriously and are also bound by professional codes of conduct. We ensure that the data we collect is relevant, necessary and handled securely.
Further detail is set out in our internal data protection and IT policy.
Updates to this policy
We may update this privacy policy from time to time. The latest version will always be available on this page.
Contact us
If you have any questions or concerns about this policy or the data we hold, please contact us at:
Email: office@edpsychologysolutions.co.uk
Telephone: 01772 461972